Loan Servicing
If you received a payment coupon / mortgage statement from our payment address below, or if your loan is now serviced by AFR Servicing Agency and you need further assistance, please choose one of the following contact options.
Business Hours
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Monday - Friday8:00 AM - 9:00 PM - EST
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Saturday8:00 AM - 12:00 PM - EST
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Customer Service(844) 681-3189
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Collection Department(844) 681-3189
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Insurance Department(800) 243-4417
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Insurance Department Fax(937) 525-8897
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Insurance Claim Department(800) 243-4482
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Payoffs(844) 681-3189
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Payoffs Portalafr.servicingdivision.com/thirdpartypayoff
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Payment AddressAmerican Financial Resources, LLC
P.O. Box 650094
Dallas, TX 75265
Attn: Cashiering Department -
General Inquiries3138 E. Elwood Street
Phoenix, AZ 85034
Attn: Qualified Written Request -
Overnight Mail3138 E. Elwood Street
Phoenix, AZ 85034 -
Customer Websiteafr.servicingdivision.com
Offers 24-hour self-service options for you to manage your account such as online payments, auto draft setup, e-statements, payment history, year-end statements, escrow disbursements, email inquiries, and so forth. The automated tele-voice system offers 24-hour loan information, accepts payments, verify balances, last payment, disbursements, year-end and escrow information, etc.Other Scenarios
For all other scenarios, please contact AFR at 888-432-7147.